Service and Quality
Commitment Our company guarantees that during the delivery and use of the supplied products, it will provide free operation training and technical guidance to the users, and promptly reply to inquiries and questions from users, and properly handle quality issues. We solemnly promise as follows:
1. Department responsible: After-sales service department.
2. Service response time:
After the user encounters a product quality problem that needs to be solved, the feedback will be sent to our company's market after-sales service department. The department will immediately discuss the problem with related departments within 2 hours. Personnel and maintenance personnel rushed to the scene to solve the problem, analyze the cause, and improve the quality.
3. During the quality guarantee period, our company assumes the responsibility for quality problems caused by defects in design, manufacturing process and materials, and guarantees free repair or replacement of non-conforming parts to ensure the normal operation of the product.